Our clients are important to Uclaim4me. We want to exceed our customers’ expectations every time; however there will be occasions where we may fall short in some way. If this happens we want to know, and we can assure you that we take every complaint received very seriously and deal with them in accordance with our internal complaints procedure which is designed to resolve our clients’ concerns quickly and efficiently.
UClaim4me Mander House, Mander Centre, Wolverhampton, WV1 3NH.
Tel: 01902 371 547
Complaints can also be sent by e-mail to: yourfeedback@uclaim4me.co.uk
You will receive an acknowledgment either in writing or by e-mail within 5 working days of receipt. Our team will then investigate your concerns and a response will be issued within 4 weeks. Where we decide that redress is appropriate, we will provide you with fair compensation for any acts or omissions for which we are responsible and will comply with any offer of redress which you accept. Appropriate redress will not always involve financial redress. If we do not hear from you within 14 days of receiving our response, we will assume that your complaint has been resolved and your file will be referred back to the relevant department.
If you do not feel that your complaint has been resolved satisfactorily please write a letter to explain why and ask for a further review. Please write to:
UClaim4me Mander House, Mander Centre, Wolverhampton, WV1 3NH. Tel: 01902 371 547
Your case will be reviewed by the Operations Manager and a response will be sent within 8 weeks from the date we received your first complaint. This is the final stage of our internal complaints procedure.
If you have received a final response and still consider your complaint to be unresolved, you have the right to refer your complaint to the Claims Management Regulator, the Ministry of Justice.
Please note, the Regulator will only intervene once all steps of the Company’s in house complaints procedure have been followed. The Regulator can review the handling of the complaint and give a direction on further handling of the complaint. However, he cannot determine a complaint or award compensation.
Ministry of Justice
Claims Management Regulator
57-60 High Street
Burton-Upon-Trent
Staffordshire
DE14 1JS
info@claimsregulation.gov.uk
Tel: 0845 450 6858
NB. We reserve the right to decline to consider a complaint which is made more than six months after the complainant became aware of the cause for the complaint
Email us at claim@theugroup.co.uk
Call us on 01902 371 547 or fill out the form below and we will contact you;
